International Voice Process Agent

Join Gms Services as an International Voice Process Agent in Sector 135 - Noida, Delhi. 10 candidates will be hired for this role. The pay goes up to ₹34,000/month.

Employer’s description

International Voice Process, Customer Support Profile,5 Days Working, Both Sides Cab Facility. Type : International, Inbound | Languages : English, Hindi

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi, Inbound, International
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English, Hindi
• Someone customer-first and polite

Roles and responsibilities

As an International Voice Process Agent, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.

Pay and perks

You will be paid ₹28,000 – ₹34,000 per month.

Position details

• Job location: Sector 135 - Noida, Delhi, Delhi
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Vacancies: 10
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Gms Services reviews applications regularly.