International Voice Process Agent

Gms Services wants to bring on an International Voice Process Agent for its Mansarovar, Jaipur team. The team is filling 10 vacancies. The pay goes up to ₹28,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : International, Outbound, Inbound | Languages : English

Candidate profile

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: International, Outbound, Inbound
• Languages: English
• Someone calm under pressure and patient

Compensation

Compensation: ₹25,000 – ₹28,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Mansarovar, Jaipur, Rajasthan
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: Rotational shifts
• Openings: 10
• Employment type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Gms Services today.