Telecaller

Gold Trends is looking for a Telecaller to join its team in Shreebhumi, Kolkata. The pay goes up to ₹12,000/month. No experience? You can still apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹12,000 per month.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with CRM tools, Verbal communication, Active listening, Typing speed
• No English required
• Freshers can apply

Day-to-day work

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Position details

• Job location: Shreebhumi, Kolkata, West Bengal
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Gold Trends.