Collection Process Manager

Goodwill Associates wants to bring on a Collection Process Manager for its Pitampura, Delhi team. 3 candidates will be hired for this role. You can earn up to ₹45,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Hindi and English, Active listening, CRM tools and Typing speed
• Basic English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Salary and benefits

The salary for this role is ₹35,000 – ₹45,000 per month.

Your responsibilities

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• You'll escalate complex cases to the right team within the SLA.

Position details

• Location: Pitampura, Delhi, Delhi
• Openings: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Apply today and take the next step in your career with Goodwill Associates.