Collection/Recovery Telecaller

A new Collection/Recovery Telecaller role is open at Goodwill Associates, Pitampura, Delhi. Salary is up to ₹22,000/month. There are 4 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What we are looking for

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, calm under pressure attitude

Salary

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Pitampura, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 4

If this job suits you, apply now — shortlisted candidates will be contacted by Goodwill Associates.