Collection/Recovery Telecaller

Start your next role as a Collection/Recovery Telecaller with Goodwill Associates in Pitampura, Delhi. 4 candidates will be hired for this role. Salary is up to ₹22,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Day-to-day work

As a Collection/Recovery Telecaller, your work will include:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Pay and perks

Compensation: ₹15,000 – ₹22,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, CRM tools and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Position details

• Job location: Pitampura, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Ready to start? Upload your resume and apply to Goodwill Associates today.