Collection Supervisor

Goodwill Associates is looking for a Collection Supervisor to join its team in Meerut. The pay goes up to ₹25,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and patient

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Compensation: ₹20,000 – ₹25,000 per month.

Job details

• Location: Meerut, Uttar Pradesh
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Apply today and take the next step in your career with Goodwill Associates.