Desk Collection Supervisor

Looking for a Desk Collection Supervisor role in Pitampura, Delhi? Goodwill Associates is hiring now. You can earn up to ₹35,000/month. 4 candidates will be hired for this role.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory.

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Active listening, Complaint handling and CRM tools
• Basic English
• More Than 2 Years Experience Compulsory.
• You are polite and calm under pressure

Compensation

The salary for this role is ₹30,000 – ₹35,000 per month.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.

Job details

• Work location: Pitampura, Delhi, Delhi
• Vacancies: 4
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Goodwill Associates reviews applications regularly.