Field Supervisor

Goodwill Associates has an opening for a Field Supervisor based in Meerut. There are 3 open positions. Salary is up to ₹22,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory.

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Hindi and English, Verbal communication, Active listening
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are polite and customer-first

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹15,000 – ₹22,000 per month.

Position details

• Work location: Meerut, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Goodwill Associates today.