Process Manager

Goodwill Associates is hiring a Process Manager in Pitampura, Delhi. You can earn up to ₹50,000/month. There are 3 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

You will be paid ₹40,000 – ₹50,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A polite, calm under pressure attitude

Quick facts

• Work location: Pitampura, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3

Apply today and take the next step in your career with Goodwill Associates.