Recovery Telecaller

Goodwill Associates wants to bring on a Recovery Telecaller for its Pitampura, Delhi team. The team is filling 4 vacancies. Salary is up to ₹22,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Typing speed, Complaint handling, CRM tools, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

What you will do

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Pay and perks

You will be paid ₹15,000 – ₹22,000 per month.

Job at a glance

• Job location: Pitampura, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 4

Apply today and take the next step in your career with Goodwill Associates.