Customer Service Team Lead

Goodwill Debt Services wants to bring on a Customer Service Team Lead for its Salt Lake, Kolkata team. 5 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Bengali, Hindi, English

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Bengali, English, Hindi and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Bengali, Hindi, English
• Someone polite and customer-first

What you will do

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Pay and perks

You will be paid ₹18,000 – ₹20,000 per month.

Position details

• Location: Salt Lake, Kolkata, West Bengal
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM |
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Goodwill Debt Services.