Telecaller

Goraksha Finserv is looking for a Telecaller to join its team in Dhanori, Pune. Salary is up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹10,000 – ₹12,000 per month.

What you will do

In this role, you will:

• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Hindi and English, Typing speed, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and polite

Job at a glance

• Work location: Dhanori, Pune, Maharashtra
• Work type: Work from office
• Vacancies: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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