Team Leader

Gradwave Edtech Pvt Ltd is hiring a Team Leader in Kukatpally, Hyderabad. The team is filling 10 vacancies. The pay goes up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Telugu, English

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, English
• Someone customer-first and calm under pressure

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹20,000 – ₹30,000 per month.

Job details

• Work location: Kukatpally, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10

Apply today and take the next step in your career with Gradwave Edtech Pvt Ltd.