Telecalling Team Leader

Join Gradwave Edtech Pvt Ltd as a Telecalling Team Leader in Kukatpally, Hyderabad. The pay goes up to ₹25,000/month. The team is filling 3 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Telugu, English

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Sales, Telugu
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Telugu, English

Roles and responsibilities

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Job details

• Location: Kukatpally, Hyderabad, Telangana
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 10:30 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Gradwave Edtech Pvt Ltd.