Customer Support Executive(Voice & ...

Start your next role as a Customer Support Executive(Voice & ... with Gray India Consulting Private Limited in Hosapalaya, Bengaluru. The pay goes up to ₹45,000/month. The team is filling 30 vacancies.

In the employer’s words

Handle Inbound And Outbound Customer Calls.Resolve Customer Queries Through Calls And Emails.Handle Customer Complaints Professionally.Maintain Crm Records And Follow Slas.Work In A Blended Process (Voice + Email).Ensure Compliance With Company Policies.Rotational Shifts. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

Compensation: ₹25,000 – ₹45,000 per month.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Job at a glance

• Work location: Hosapalaya, Bengaluru, Karnataka
• Work mode: Office-based
• Job type: Full time
• Working hours: 8:00 AM - 8:00 PM | Monday to Saturday | 9 Hours Shift
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Gray India Consulting Private Limited.