Service Support Specialist

GRD Holding corporate limited is looking for a Service Support Specialist to join its team in Sohna Sector 33 - Gurgaon, Delhi. The pay goes up to ₹12,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Salary

You will be paid ₹10,000 – ₹12,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Typing speed, Hindi and English, CRM tools and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, customer-first attitude

Key responsibilities

As a Service Support Specialist, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Sohna Sector 33 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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