Telecaller

Green Valley Resort is hiring a Telecaller in Hingna Road, Nagpur. You can earn up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Active listening, Verbal communication, Complaint handling and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Quick facts

• Work location: Hingna Road, Nagpur, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Work type: Office-based

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