Customer Support Specialist

Greenstar Forever Party Sales is hiring a Customer Support Specialist in Salt Lake, Kolkata. The pay goes up to ₹15,000/month. 2 candidates will be hired for this role.

In the employer’s words

Resolve Customer Complaints On Chat And Call. Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Bengali, Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Bengali, Hindi, English
• A polite, customer-first attitude

Roles and responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Pay and perks

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job details

• Work location: Salt Lake, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time

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