Customer Support Specialist

Looking for a Customer Support Specialist role in Madhapur, Hyderabad? Grittytech is hiring now. 10 candidates will be hired for this role. No experience? You can still apply. The pay goes up to ₹25,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance . Complete End To End Support Starting From Onboarding To Platform Explanation Discussiion About His Requirement Providing Quality Service Pitch For Cross Sale Refe. Advanced Excel, Handling Invoices

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Advanced Excel, Handling Invoices
• Good English
• Freshers can apply
• Advanced Excel, Handling Invoices
• Someone polite and customer-first

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Job details

• Work location: Madhapur, Hyderabad, Telangana
• Interview timings: 09:00 AM - 9:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Vacancies: 10
• Timings: 5:30 AM - 2:00 PM | Monday to Saturday 10:00 AM - 7:00 PM | Monday to Saturday 2:00 PM - 10:00 PM | Monday to Saturday

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