Team Leader

Groomwell Associates is looking for a Team Leader to join its team in Hi Tech City, Hyderabad. The pay goes up to ₹40,000/month. The team is filling 2 vacancies.

Employer’s description

T Eam Management & Motivation: Lead, Mentor, And Inspire A Team Of Telesales Agents To Achieve Daily, Weekly, And Monthly Sales Or Disbursement Quotas. Coaching & Training: Conduct Regular One-On-One Coaching, Call Monitoring, Side-By-Side Listening, And Script-Adherence Checks To Improve Conversion Ratios. Performance & Kpi Tracking: Monitor. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Marketing | Languages : Telugu, Hindi, English

Salary

You will be paid ₹25,000 – ₹40,000 per month.

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound, Marketing, Outbound, Sales, Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Marketing
• Languages: Telugu, Hindi, English
• Someone calm under pressure and patient

Job details

• Location: Hi Tech City, Hyderabad, Telangana
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: Office-based
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Groomwell Associates.