Operation Assistant

Guardian is hiring an Operation Assistant in Simmakkal, Madurai. The pay goes up to ₹45,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Kannada, Telugu, Tamil, Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Kannada, Tamil and Telugu
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Kannada, Telugu, Tamil, Hindi, English
• Someone patient and customer-first

Salary and benefits

Compensation: ₹25,000 – ₹45,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Location: Simmakkal, Madurai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Guardian today.