Telecaller

A new Telecaller role is open at Guestversity Tours N Travels, RT Nagar, Bengaluru. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Verbal communication, Active listening, Hindi and English, Typing speed
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Pay and perks

The salary for this role is ₹12,000 – ₹15,000 per month.

Job details

• Job location: RT Nagar, Bengaluru, Karnataka
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Guestversity Tours N Travels.