Software Support Technician Tier I

Looking for a Software Support Technician Tier I role in Paradise, Hyderabad? Gunnam Associates is hiring now. You can earn up to ₹40,000/month. 3 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Salary

You will be paid ₹20,000 – ₹40,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Hindi, Telugu
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English
• A patient, polite attitude

Job at a glance

• Location: Paradise, Hyderabad, Telangana
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Work type: Office-based
• Shift: 7:30 AM 4:40 PM | Monday to Saturday

Apply today and take the next step in your career with Gunnam Associates.