Telecaller

Looking for a Telecaller role in Focal Point, Ludhiana? Guru Kripa Inc is hiring now. The pay goes up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

What you get

You will be paid ₹12,000 per month.

Requirements

• Open to freshers
• Education: 12th Pass
• Good knowledge of Active listening, Typing speed, Complaint handling and Verbal communication
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

Quick facts

• Location: Focal Point, Ludhiana, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Guru Kripa Inc today.