Telecaller

Join Gurudev Associates as a Telecaller in Pachpedi Naka, Raipur. Salary is up to ₹25,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Pay and perks

Salary: ₹8,000 – ₹25,000 per month, based on skills and experience.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Typing speed, Complaint handling, Hindi and English and CRM tools
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Job details

• Job location: Pachpedi Naka, Raipur, Chhattisgarh
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Gurudev Associates today.