Telecaller

Start your next role as a Telecaller with Gurudev Associates in Pachpedi Naka, Raipur. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹8,000 – ₹12,000 per month.

Your responsibilities

As a Telecaller, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Typing speed, Active listening and CRM tools
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Job at a glance

• Location: Pachpedi Naka, Raipur, Chhattisgarh
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Gurudev Associates reviews applications regularly.