Operations Supervisor

Gvk creations pvt ltd is looking for an Operations Supervisor to join its team in Lonavala, Pune. The pay goes up to ₹35,000/month.

Employer’s description

Key Responsibilitiessupervise Daily Operations Of The Theme Park.Manage Park Staff, Operators, Housekeeping, Security, And Maintenance Teams.Ensure Smooth Functioning Of Rides, Attractions, Ticketing, And Guest Services.Monitor Cleanliness, Safety Standards, And Operational Efficiency.Handle Visitor Queries, Complaints, And Emergency Situations Professionally.Coordinate With Vendors, Contractors, And Management.Prepare Daily Operational Reports And Staff Attendance Records.Ensure Compliance With Company Policies And Safety Procedures.Support Event Management And Special Activities Conducted At The Park.Requirementsgraduate In Any Discipline. More Than 2 Years Experience Compulsory. | Type : Domestic | Marketing | Languages : English, Hindi, Marathi

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Marathi, Marketing
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Marketing
• Languages: English, Hindi, Marathi
• You are calm under pressure and customer-first

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Position details

• Location: Lonavala, Pune, Maharashtra
• Work type: On-site
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 1
• Interview: 11:00 am - 4:00pm | Monday to Saturday

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