Tele Caller

Hansji Tour & Travels has an opening for a Tele Caller based in Rajendra Nagar, Indore. 3 candidates will be hired for this role. Salary is up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Complaint handling, Hindi and English, Active listening, Verbal communication
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Compensation

The salary for this role is ₹12,000 – ₹15,000 per month.

Your responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Rajendra Nagar, Indore, Madhya Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Work type: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Hansji Tour & Travels today.