Telecaller

Start your next role as a Telecaller with Happy Home Associates in Dwaraka Nagar, Visakhapatnam. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with CRM tools, Active listening, Complaint handling, Hindi and English
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Job details

• Work location: Dwaraka Nagar, Visakhapatnam, Andhra Pradesh
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Click Apply to send your profile to Happy Home Associates. It takes less than a minute.