Operation Manager

Hardkart has an opening for an Operation Manager based in Saheed Nagar, Bhubaneswar. Salary is up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel, Internet Surfing, MS Word, > 30 WPM Typing Speed | Skills Needed : Computer, Tally

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: > 30 Wpm Typing Speed, Advanced Excel, Basic Excel, Computer, Internet Surfing, Ms Word, Tally
• Good English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel, Internet Surfing, MS Word, > 30 WPM Typing Speed
• Skills Needed: Computer, Tally
• Someone customer-first and polite

Pay and perks

You will be paid ₹20,000 – ₹30,000 per month.

Quick facts

• Location: Saheed Nagar, Bhubaneswar, Odisha
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Vacancies: 1
• Working hours: 10:30 AM - 7:30 PM | Monday to Saturday

Apply today and take the next step in your career with Hardkart.