Customer Service Coordinator

Hardshop Technologies wants to bring on a Customer Service Coordinator for its Sadashiv peth, Pune team. You can earn up to ₹20,000/month.

Note from the employer

Communicate With Various Customer And Dealers Pan India For Cctv Access Control Work And Get Work Done, Manage Payment And Call Sla Time. Strong Followup And Back Office Work Of Quotation And Payment Followup. More Than 2 Years Experience Compulsory.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Complaint handling, Verbal communication, Typing speed, Active listening
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• You are customer-first and polite

What you will do

Here is what a typical day looks like:

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Quick facts

• Job location: Sadashiv peth, Pune, Maharashtra
• Employment type: Full time
• Shift: 9:30 AM - 6:45 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday after calling

Interested? Apply now on BetterJobs with your resume — Hardshop Technologies reviews applications regularly.