Customer Support Manager

Harsh Systems Private Limited (Harsh Systems Pvtltd) is hiring a Customer Support Manager in Naranpura, Ahmedabad. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams Of Computer Engineers To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Candidates From It Hardware Backgrounds Is Preferred. More Than 2 Years Experience Compulsory. | Languages : Hindi, Gujarati, English

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Gujarati and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, Gujarati, English
• A calm under pressure, polite attitude

Salary and benefits

Compensation: ₹20,000 – ₹25,000 per month.

Your responsibilities

As a Customer Support Manager, your work will include:

• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Position details

• Location: Naranpura, Ahmedabad, Gujarat
• Work mode: Work from office
• Interview timings: 11:30AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Working hours: 10am to 7 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Harsh Systems Private Limited (Harsh Systems Pvtltd) reviews applications regularly.