Customer Care Associate

Harsha Associates PVT LTD is looking for a Customer Care Associate to join its team in Sector-12, Karnal. The team is filling 4 vacancies. The pay goes up to ₹15,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Punjabi, Hindi | Preferred Experience In : Real Estate

What the job involves

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Salary

The salary for this role is ₹10,000 – ₹15,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Punjabi, Real Estate, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Punjabi, Hindi
• Preferred Experience In: Real Estate
• Someone customer-first and calm under pressure

Job at a glance

• Location: Sector-12, Karnal, Haryana
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Harsha Associates PVT LTD reviews applications regularly.