Telecaller

Start your next role as a Telecaller with Harshitha Academy in Moghalrajpuram, Vijayawada. There are 3 open positions. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Verbal communication, Typing speed, Hindi and English and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

What you get

You will be paid ₹15,000 per month.

Your responsibilities

Your main tasks will be to:

• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.

Job at a glance

• Location: Moghalrajpuram, Vijayawada, Andhra Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Employment type: Full time

Click Apply to send your profile to Harshitha Academy. It takes less than a minute.