Team Leader

Hasan Shabber (TRIBIZ INDIA) wants to bring on a Team Leader for its Sector 8 - Noida, Delhi team. You can earn up to ₹30,000/month. The team is filling 2 vacancies.

Note from the employer

Hiring For Team Leader/Manager Operations (Outbound Process).Candidate Should Have Excellent Communication And Strong Knowledge Of Ms Office. Must Understand Throughput Metrics Like Attrition, Shrinkage, And Sla Adherence. Should Have Handled 1525 Agents,Conduct Weekly Reviews, And Provide Effective Training And Guidance To Help Team Achieve Target. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Sales, Inbound | Languages : English

Compensation

Salary: ₹18,000 – ₹30,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Sales, Inbound
• Languages: English

Position details

• Location: Sector 8 - Noida, Delhi, Delhi
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Timings: 6:00 AM - 3:30 PM | Monday to Friday, 6:00 AM - 12:30PM | Saturday
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Hasan Shabber (TRIBIZ INDIA).