Telecaller

Join Hathway as a Telecaller in Begumpet, Hyderabad. Salary is up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Marketing

Compensation

The salary for this role is ₹17,000 – ₹18,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Marketing
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• A customer-first, calm under pressure attitude

Roles and responsibilities

As a Telecaller, your work will include:

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Begumpet, Hyderabad, Telangana
• Work mode: On-site
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hathway.