Senior Telecaller

Join Hdb Financial Services Limited as a Senior Telecaller in Sector 58 - Noida, Delhi. The pay goes up to ₹14,000/month. The team is filling 30 vacancies.

Note from the employer

Key Responsibilities:Call Customers To Remind Them About Pending Paymentsfollow Up Regularly To Ensure Timely Collectionshandle Customer Queries Related To Dues And Payment Optionsensure Targets For Collection Are Achievedcoordinate With Internal Teams For Issue Resolutionescalate Critical Cases To Management When Required. Type : Outbound, Inbound, Domestic | Languages : Hindi, English

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and polite

Pay and perks

Compensation: ₹11,000 – ₹14,000 per month.

Quick facts

• Work location: Sector 58 - Noida, Delhi, Delhi
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hdb Financial Services Limited reviews applications regularly.