Senior Telecalling Officer

Hdb Financial Services Limited is hiring a Senior Telecalling Officer in Shyamal, Ahmedabad. You can earn up to ₹19,000/month. The team is filling 30 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Day-to-day work

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.

Salary and benefits

Compensation: ₹15,000 – ₹19,000 per month.

Requirements

• Ideal for freshers starting their career
• Graduate or equivalent
• Comfortable with Active listening, Typing speed, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• You are customer-first and patient

Job details

• Work location: Shyamal, Ahmedabad, Gujarat
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30

Apply today and take the next step in your career with Hdb Financial Services Limited.