Senior Telecalling Officer

Hdb Financial Services Limited wants to bring on a Senior Telecalling Officer for its Shyamal, Ahmedabad team. Salary is up to ₹19,000/month. There are 30 open positions.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Languages : English, Gujarati, Hindi

Roles and responsibilities

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Who can apply

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: English, Gujarati, Hindi
• Basic English
• Freshers can apply
• Languages: English, Gujarati, Hindi

Salary

You will be paid ₹15,000 – ₹19,000 per month.

Job at a glance

• Job location: Shyamal, Ahmedabad, Gujarat
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Hdb Financial Services Limited reviews applications regularly.