Senior Telecalling Officer

Start your next role as a Senior Telecalling Officer with Hdb Financial Services Limited in Anna Salai, Chennai. Freshers can apply. You can earn up to ₹14,000/month. There are 30 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Languages : Kannada, Tamil, English

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.

Candidate profile

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with English, Kannada, Tamil
• Basic English
• Freshers can apply
• Languages: Kannada, Tamil, English
• Someone polite and calm under pressure

Salary

The salary for this role is ₹13,000 – ₹14,000 per month.

Job at a glance

• Location: Anna Salai, Chennai, Tamil Nadu
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Hdb Financial Services Limited.