Senior Telecalling Officer

Hdb Financial Services Limited is looking for a Senior Telecalling Officer to join its team in Anna Salai, Chennai. You can earn up to ₹16,000/month. No experience? You can still apply. The team is filling 30 vacancies.

Employer’s description

Awareness Call Start Of The Month Adhering To Quality Parameters Adhering To Coc / Tat / Wrap-Up Identifying Pos Accounts , Prioritize The Customers Collects Additional Charges Such As Penal Charges Achieve Daily Recovery Resolution (Drr) As Per Milestones Set Ask For Ptp , Generate Pick-Ups Identifying Accounts For Field Visit. Type : Domestic | Languages : Malayalam, Kannada, Telugu, Tamil, English

Salary and benefits

Compensation: ₹13,000 – ₹16,000 per month.

Skills and qualifications

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Domestic, English, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Malayalam, Kannada, Telugu, Tamil, English

Your responsibilities

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.

Job details

• Location: Anna Salai, Chennai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Hdb Financial Services Limited.