Team Leader

Join HDFC Life Insurance Company Ltd as a Team Leader in Bhawanipur, Kolkata. The pay goes up to ₹20,000/month. 10 candidates will be hired for this role.

Note from the employer

Good Communication Skills And Good Attitude. Team Handling, File Management. Languages : Bengali, Hindi, English

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

As a Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English and Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• A polite, customer-first attitude

Quick facts

• Job location: Bhawanipur, Kolkata, West Bengal
• Working hours: 10:00 AM - 5:00 PM | Monday to Friday
• Employment type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — HDFC Life Insurance Company Ltd reviews applications regularly.