Telecaller

HDFC Life Insurance has an opening for a Telecaller based in Vizianagaram, Visakhapatnam. No experience? You can still apply. The pay goes up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

You will be paid ₹10,000 – ₹11,000 per month.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Hindi and English, Complaint handling, Verbal communication
• Basic English
• Freshers can apply
• You are polite and customer-first

Job details

• Location: Vizianagaram, Visakhapatnam, Andhra Pradesh
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — HDFC Life Insurance reviews applications regularly.