Development Manager

Looking for a Development Manager role in Dharmatala, Kolkata? Hdfc Life is hiring now. 21 candidates will be hired for this role. The pay goes up to ₹35,000/month. Freshers can apply.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Complaint handling, Verbal communication, Active listening, Hindi and English
• Basic English
• Freshers can apply
• Someone customer-first and patient

Pay and perks

Compensation: ₹28,000 – ₹35,000 per month.

Job details

• Work location: Dharmatala, Kolkata, West Bengal
• Work mode: Office-based
• Openings: 21
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hdfc Life reviews applications regularly.