Office Assistant

Hdfc Life is looking for an Office Assistant to join its team in Gariahat Road, Kolkata. Freshers can apply. There are 5 open positions. The pay goes up to ₹50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi
• No English required
• Freshers can apply
• Languages: Bengali, Hindi, English
• You are customer-first and patient

Pay and perks

Salary: ₹30,000 – ₹50,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.

Position details

• Job location: Gariahat Road, Kolkata, West Bengal
• Vacancies: 5
• Employment type: Full time
• Shift: 10:30 AM - 5:30 PM | Monday to Friday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Hdfc Life reviews applications regularly.