Service Manager

A new Service Manager role is open at Hdfc Life, Gariahat, Kolkata. You can earn up to ₹68,000/month. The team is filling 3 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• You are polite and customer-first

Your responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

What you get

The salary for this role is ₹30,000 – ₹68,000 per month.

Job details

• Job location: Gariahat, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Employment type: Full time
• Work type: On-site
• Vacancies: 3
• Working hours: 10:30 AM - 05:30 PM | Monday to Friday

Ready to start? Upload your resume and apply to Hdfc Life today.