Service Manager

Hdfc Life has an opening for a Service Manager based in Gariahat, Kolkata. There are 4 open positions. No experience? You can still apply. Salary is up to ₹65,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, English and Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English

What you will do

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Compensation

Salary: ₹30,000 – ₹65,000 per month, based on skills and experience.

Job at a glance

• Location: Gariahat, Kolkata, West Bengal
• Openings: 4
• Work mode: Work from office
• Timings: 10:30 AM - 05:30 PM | Monday to Friday
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Hdfc Life reviews applications regularly.