Team Coordinator

Looking for a Team Coordinator role in Kalighat, Kolkata? Hdfc Life is hiring now. Great for first-time job seekers. There are 12 open positions. You can earn up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What the job involves

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.

What you get

You will be paid ₹32,000 – ₹35,000 per month.

Who can apply

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of Typing speed, CRM tools, Verbal communication and Hindi and English
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Quick facts

• Job location: Kalighat, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 12

If this job suits you, apply now — shortlisted candidates will be contacted by Hdfc Life.