Team Leader

Hdfc Life is looking for a Team Leader to join its team in New Alipore, Kolkata. The pay goes up to ₹32,000/month. Freshers can apply. The team is filling 11 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Marketing | Languages : Bengali, Hindi, English

Compensation

Salary: ₹26,000 – ₹32,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Hindi and Marketing
• Basic English
• Freshers can apply
• Marketing
• Languages: Bengali, Hindi, English
• Someone customer-first and calm under pressure

Job details

• Job location: New Alipore, Kolkata, West Bengal
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 11

Interested? Apply now on BetterJobs with your resume — Hdfc Life reviews applications regularly.